The client has 15 calendar days to withdraw from purchases made on the website. This period begins on the date the product is received.
The Client must notify the seller of their decision to withdraw before the expiration of the 15-day period by email at: contact@takelakaroa.mg
The product must be returned within 15 days of the withdrawal notification, in its original condition and accompanied by the invoice, to the following address:
KIZUNA.MG,
LOT II I 160 B Alarobia, Antananarivo
MADAGASCAR
All return costs are borne exclusively by the Customer.
No item may be returned if it has been used even partially, is incomplete, damaged, stained, or soiled by the Client, or if the original packaging of sealed products has been opened (for hygiene or data protection reasons).
Refunds will be processed within 15 days from receipt of the returned product by the Seller or from proof of shipment provided by the Client.
Refunds will be issued using the same payment method as the original transaction unless otherwise agreed by the client.
Please note : initial delivery costs are non-refundable (only the product price will be refunded).
Returning a product without prior withdrawal notification, or refusing delivery, does not constitute a valid expression of the Client’s intent to withdraw.
